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Data, AI & ML
Tag: customer experience
Latest
Culture
The rise of the experience marketer
Experience marketing is on the rise. Do we have what it takes to do it well?
Culture
Immerse your online experiences
Global consumers indicate they’re more than ready to engage in online shopping experiences.
Apps & Infra
Four New Zealand innovators on the tech that’s driving their bottom-line
Technology is taking centre stage of business and social efforts. What are its links to ROI?
Collaboration
UX design – be a leader not a follower
The explosion of digital channels has created an empowered customer. This customer wants to get their job done quickly – and the sooner we can get out of their way, the better.
Case Study
A good fit: Kitchen Mania reinvents sales and customer service with Salesforce
The kitchen is the heart of the home, so investing in a new one designed to last you the next 20 - 30 years is a decision not to be taken lightly.
Podcast
SPACETIME, entrepreneurship and technology – a chat with Alex Bartley Catt
Alex Bartley Catt and Dave Howden speaking on customer experiences, the cloud, and obstacles and opportunities of starting up in New Zealand.
Managed Services
Adapting in the post-pandemic business world involves at least 3 key areas
Global market research and analytics firm, Forrester, reports on how businesses can make the wisest of decisions, with recent insights covering advice on enhancing remote working, security and quality customer experience related to global Covid-19 disruptions. Here’s a roundup of their suggestions, followed by top tips from Umbrellar’s Head of Cloud on thriving in the emerging business landscape.
