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Data, AI & ML
Tag: customer behaviour
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Apps & Infra
The magic that happens when your customers co-create your app
Z’s Sharetank app is the not only the brainchild of the Kiwi fuel company, it’s also the result of what customers said they wanted and needed.
Data, AI & ML
Data and analytics for 2020 and beyond – Gartner’s top 10 trends
‘New patterns and relationships in data’ – the global research firm has some suggestions for your data and analytics approach.
Managed Services
Adapting in the post-pandemic business world involves at least 3 key areas
Global market research and analytics firm, Forrester, reports on how businesses can make the wisest of decisions, with recent insights covering advice on enhancing remote working, security and quality customer experience related to global Covid-19 disruptions. Here’s a roundup of their suggestions, followed by top tips from Umbrellar’s Head of Cloud on thriving in the emerging business landscape.
Apps & Infra
Infusing into the business process
We enjoyed talking to Blair so much that we just had to have him back!
Apps & Infra
Is your IT downtime getting customers worked up?
Fuelled by unrealistic marketing and customer service promises, today’s consumer expectation organisations will be always-on is running ahead of reality. Downgrading customer expectations is not an option, so organisations must consider a step change or risk considerable damage to their brand equity.
