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Z’s Sharetank app is the not only the brainchild of the Kiwi fuel company, it’s also the result of what customers said they wanted and needed.
‘New patterns and relationships in data’ – the global research firm has some suggestions for your data and analytics approach.
Global market research and analytics firm, Forrester, reports on how businesses can make the wisest of decisions, with recent insights covering advice on enhancing remote working, security and quality customer experience related to global Covid-19 disruptions. Here’s a roundup of their suggestions, followed by top tips from Umbrellar’s Head of Cloud on thriving in the emerging business landscape.
We enjoyed talking to Blair so much that we just had to have him back!
Fuelled by unrealistic marketing and customer service promises, today’s consumer expectation organisations will be always-on is running ahead of reality. Downgrading customer expectations is not an option, so organisations must consider a step change or risk considerable damage to their brand equity.