It’s the agency tasked with stepping in to assist Kiwi homeowners in the wake of a natural disaster. The Earthquake Commission, New Zealand’s natural disaster insurance provider for residential properties has applied all the wisdom and hard lessons of a decade spent dealing with a string of major natural disasters to reimagine itself, and in the process, take the stress out of making an insurance claim for New Zealanders.
If you find it hard to imagine yourself chatting with a customer service representative on Facebook Messenger about your electricity bill, you are obviously not a Contact Energy customer.
Two years on from a hacking attack that forced its systems offline, healthcare provider Tū Ora has entirely reshaped its IT infrastructure with a cloud and security-first approach.
As business’s scale to meet the evolving needs and demands of their customers, a number of challenges – and opportunities arise when tackling the operational growing pains associated with expansion.