Enghouse Interactive

With over 25 years’ experience developing solutions that consistently exceed the expectations of our customers and partners, Enghouse has an enviable pedigree. We allow organisations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort. Our global technology transforms contact centres into growth engines for the business.

Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes omnichannel contact centre, self-service, attendant operator consoles and workforce optimisation, supported by premises-based, private, public or community cloud and even hybrid requirements.

Exploiting the Cloud
We’re spearheading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Enghouse Cloud Contact Centre solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With a reputation for simple, fast deployment, flexible integration and rich feature set, Enghouse Cloud (under various white labels) is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.

Scalable, Flexible Solutions
Our solutions scale from a single site attendant console to multi-tenanted, multi-channel contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

 

Services

Business process/Robotic Automation & Power Automate
Infrastructure modernisation
Microsoft Gold

AUCKLAND
5 Carlton Gore Rd, Grafton
PO Box 8686, Symonds St
Auckland 1150
New Zealand

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